Warranty and Return


This section outlines the rules and guidelines for understanding our warranty coverage and the return process for products purchased from UNIQ.

Warranty


Replacement/Repair Timeframe

All warranty items will take 3-5 weeks for replacement or repair. We will update you once we receive feedback from the supplier.

Data Storage Devices (HDD/SSD and Memory Card)

Data loss is not covered under warranty and will not be retrieved. Most likely, the item will be replaced with a brand-new unit by the brand, provided there is no physical damage, which may void the warranty.

Liability for Damage

UNIQ will not be liable for damage caused by improper use, including use in an incompatible device or manner and use not in accordance with the instructions. Improper installation, unprofessional repair, modification, or accidents will also void the warranty. *Physical damage automatically voids the warranty claim.

Warranty Period Check

Please check if your item is under the warranty period before proceeding with a claim. Purchase date is the basis of starting the warranty period.

Return


Return Instructions

We are NOT obliged to replace warranty items that haven't been returned to us. To ensure the safe arrival of your shipment, please follow these instructions:

  • Use a regular padded tamper-proof envelope for fragile memory cards or any small item(s) and a box for medium item(s).
  • Send the defective unit with a complete package (inside the box) and the original box matching the serial number. If you no longer have the original box, please send the item with an improvised box to secure the package and avoid damage during transit or shipment. UNIQ is not responsible for any product lost or damaged during shipping.
  • For products with bundle or set of items in the package, the entire package, including the working unit(s) and its accessories, must be sent back for a warranty claim.

Required Details for Warranty/Return Claims

Include the following details inside your package (printed or handwritten):

  • Proof of Purchase (order number or order details)
  • Complete details (Customer Name, Contact Number & Address)
  • Provide a photocopy of the serial number of the unit and box (some box packaging has its own serial number).
  • Incident Report or details of malfunction/defect with proof

*Note:  Packages without these details will be put on hold and cannot be processed.

Shipping Instructions

You can carry the item(s) or send it to the address provided below via any trusted courier. You are responsible for any expenses incurred (carry-in or shipment back & forth) in delivering your defective product and picking up your repaired/replaced product(s). For more info and updates, please contact us.


Head Office Address:  27 Guav​a Rd. Potrero, City of Malabon, 1475 Metro Manila

Email Address: digiservsolutions.info@gmail.com

Tel No.: 8-363-0199  |  8-997-7473

Cell No.: 09175527033   |   09338661206   |   09175013086   |   09175527829

 

You may also reach us through the following:

Facebook: https://www.facebook.com/DigiServSolutionsPH

Messenger: https://m.me/DigiServSolutionsPH

Instagram: https://instagram.com/digiservsolutionsinc

Lazada: https://www.lazada.com.ph/shop/dssi

Shopee: https://shopee.ph/digiservsolutions